Customer Support

Our team is always here to assist

General air con queries

This depends on what time of system. As a general rule of thumb expect a wait time of around 1 week in winter and up to 3 weeks in summer’s peak season. 

We try to get back to you with your competitive quote as quickly as possible. If we have any questions we aim to get these questions sent to you within 1 business day and a full quote completed and sent within 3 business days. However it is usually a lot quicker. 

Of course, we would be happy to take the time to sit down and go through your requirements. Pop in and visit our friendly staff in our East Brisbane Office during business hours. 

Of course you can, our friendly staff will be happy to find a more suitable time. Please just give us a call. 

We accept numerous payment options, including direct deposit, credit card, cash and payment plan options. 

This depends on the time of system and locations of the unit. As a general rule allow half a day for split systems and 2 working days for a ducted unit. 

We deal with multiple brands to ensure we cater for everyone. Our most popular brands are LG, Mitsubishi Heavy Industries, Panasonic, ActronAir and Rinnai.

PI Air Care is our very own maintenance care package. It is an optional extra you can take advantage of when installing a new system. Basically it is the extra level of care you receive that includes your 6-monthly or annual service. No need to remember when a service is due we will let you know. 

Warranty queries

We offer a 12 month warranty on all our installations. For full details on our warranties head over to our dedicated warranty page. 

All the main manufacturers offer a 5 year warranty period. 

The air conditioning unit itself comes with a 5 year manufacturer warranty. The Advantage Air zone control equipment also has a 5 year manufacturer warranty. The flexible ducting however does have a 10 year warranty period. For more information on warranties head on over to our dedicated warranty page. 

Most manufacturers specify that you must use a licensed installer for warranty to be valid. Also Manufacturers specify that your system must be serviced annually. 

You can go direct to the manufacturer for help with any warranty related issues. Or by all means contact us and we can absolutely assist you with any problem you may be having. 

5 year Warranty
10 years Warranty
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